Frequently Asked Questions

We Have The Answers!

Have you any rooms available?

We have an excellent reputation which we work very hard to maintain. This means that we don’t always have a vacancy.
We advise that you call us on 0121 558 9808 or email us to arrange a visit and discuss any vacancies.

Can we come and look around?

Yes, the team at Ash Lodge would be very pleased to show you around. You are welcome to view our home at a time to suit yourself.
Team, Residents and other family members enjoy seeing new faces and we are happy to answer your questions.
We would request that you call and make an appointment.

What are the visiting times?

Visitors are welcome throughout the day however we request that mealtimes are avoided.

How much do you charge?

Charges are based on dependency levels.  – Please call on 0121 558 9808 or contact us.

Are all rooms en-suite?

The majority of our rooms are en-suite but not all potential residents wish to have en-suite facilities.
If rooms do come available that are without an en-suite, we do have a number of toilets/shower rooms and bathrooms in close vicinity.

Are they all DBS checked?

It is a legal requirement that all staff are DBS checked before starting employment.

What training do the staff receive?

Staff training is very important to us. We have a fully qualified trainer working three days a week to deliver training.
All staff have an individual training program. We rely on our highly trained staff to deliver quality care.

Do you provide activities?

Yes. Ash Lodge employs an activities person to work 33 hours per week. All staff is trained in the importance of individuality. Activities are based around what our residents want, not what we think they want.
Activities are the foundation of the residents care plan.

Do you take Council funded and Private residents?

Yes, we take both.

Can new residents bring their own TVs to put in their rooms when they come to Ash Lodge?

Yes, our Residents are encouraged to bring in their own belongings.
We have a trained PAT tester who can test the equipment before use.

Is the food cooked on your own premises or brought in?

Food is cooked on the premises by qualified cooks; all food is cooked fresh and to a high standard.

Can new residents bring their own TVs to put in their rooms when they come to Ash Lodge?

Yes, our Residents are encouraged to bring in their own belongings.
We have a trained PAT tester who can test the equipment before use.

Do new residents have to supply towels and linen?

No, there is no need to purchase towels and flannels as they are provided by the home.

Is there a laundry service?

Yes, we have a great laundry service that operates 7 days a week.
Laundry staff are always happy to speak with the residents about any concerns they may have.

Does Ash lodge have both male and female carers?

We have a mixture of male and female carers.
Residents have a choice of who delivers their care.

How often are people checked on in the night?

This would depend on the dependency, choice and capacity of our residents.

How many care staff per shift?

Staffing levels average Nurse, Unit Manager, seniors + 12 care staff in total during the day and a nurse and five care staff during the night.
The Manager ensures safe staffing levels and that they match the dependency of our home.

Is there a private telephone they can use?

We have portable telephones that can be used in the privacy of your own room.

Do you have hairdressers, chiropodists, dentists, opticians calling at the Home?

Yes. All of the above visit on a regular basis but should you wish to continue using your preferred professional then this can be arranged.

Is there a lift or do they have to use the stairs?

We have a passenger lift and stairs.

Can Mum/Dad visit before they come into the home to see if they like it?

We encourage all potential residents to visit the home. Join us for a meal, experience an overnight stay, ask questions, and plan your room and furnishings.
You will be met by the manager, nurse, care teams, maintenance, laundry and the domestic team giving you the opportunity to ask as many questions as you like.

Do you do your own assessments?

Yes, every resident has a pre–assessment before coming into our home. Pre-assessments are used to establish the care needs of the potential resident can be met at Ash Lodge.
This gives you the security of knowing that when a resident arrives, the care package will meet their individual and will be delivered by our qualified team of staff.

Are residents allowed to bring in money?

Yes, but we would ask that this is kept in a lockable draw.
We have a safe on site that you are more than welcome to use.

Can residents have their own newspapers delivered?

Yes. There is a newsagent opposite the home who is more than happy to deliver your preferred newspaper.

Can the grandchildren come and visit?

The manager, staff and residents look forward to children visiting.
We have lots for children to do whilst visiting their relatives; we have the garden, activity boxes, games, etc. Children bring the sunshine into our home.

Do you provide any form of entertainment?

Entertainment is organised annually for the coming year.
The events calendar is advertised in reception at the beginning of the year and is implemented with our residents input.

Do you allow visits from representatives from different religions to perform services?

We encourage representatives from all religions to visit.
It is the resident’s choice to join in or not.

When do residents have their main meal?

This would depend on the individual. As residents are all individuals they have the right to choose when they eat their main meal.
A variety of food is served: breakfast is three courses cereal, toast and a cooked breakfast is served daily.
Lunch is a choice of two main meals and two desserts.
The evening meal is a choice of two main meals with desert.
Supper is a choice of light snacks.

Can we bring items of furniture from home?

We encourage you to bring furnishings to make the residents feel at home.
It is important to us that all our residents live life in comfortable and familiar surroundings.

Can we put pictures on the wall?

Yes, but we ask that you liaise with the maintenance operative to put pictures up on your behalf.

Activities For Residents.
Social Clubs, Fun Activities, Arts.

Visiting Hours for Families.
8:00 AM – 8:00 PM.
We request you to avoid mealtimes to respect the dignity of other residents.

Laundry Facility.
We provide an in-house laundry service for our residents.

Bring items from Home.
Residents are encouraged to bring items from home like family photographs to personalise the resident’s rooms.

Choice of Food.
There is an extensive menu for residents to choose from.

Entertainment Facilities.
There is a wide choice of activities and entertainment within the Home.